Refund Policy

Effective Date: July 1, 2025

At LeadVigil, we want to ensure our customers are satisfied while maintaining a sustainable software business. This Refund Policy outlines how we handle subscription cancellations and refund requests for the LeadVigil service, processed by our Merchant of Record, Paddle.

1. Subscription Billing Overview

LeadVigil is a subscription-based service billed on a recurring basis (monthly or annually). Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.

2. How to Cancel

You can cancel your subscription at any time directly from your LeadVigil account settings dashboard, or by visiting leadvigil.com/settings.

3. Effect of Cancellation

When you cancel your subscription, the cancellation takes effect at the end of your current paid billing period. You will not be charged again. You will continue to have full access to your paid plan's features until that billing cycle concludes. We do not provide prorated refunds for partially used months.

4. Refund Window

We offer a 7 days money-back guarantee for initial subscription purchases. If you are unsatisfied with the Service within the first 7 days of your original purchase, you may request a full refund.

5. Treatment of Renewals

Refunds are generally not provided for automatic subscription renewals. It is your responsibility to cancel your subscription prior to the renewal date if you no longer wish to use the Service. We send billing reminders prior to annual renewals in accordance with Paddle's policies.

6. Exceptions and Billing Mistakes

If you believe you were charged due to a technical error, duplicate charge, or fraudulent use of your payment method, please contact us immediately. Such issues will be reviewed and refunded promptly upon verification.

7. Situations Where Refunds May Be Denied

We reserve the right to deny a refund request if:

• The request is made outside of the stated 7 days window.
• The account was suspended or terminated due to a violation of our Terms of Service (e.g., using the platform for spam or harassment).
• We detect abuse of our refund policy (e.g., repeatedly subscribing and requesting refunds).

8. How to Request a Refund

To request a refund within the eligible window, please email our support team at support@leadvigil.com with your account email address and the reason for your request. Our team will review and respond to your request within 2-3 business days.

9. Statutory Rights

Nothing in this policy affects any statutory rights you may have under the consumer laws applicable in your jurisdiction (England and Wales).